We got married in Jan 2026 at Fort Alila Bishangarh. We signed up with Prerna Singh Chhetri because we wanted a Jaipur-based team to ease the planning process. The process of working with them was severely traumatic, chaotic, and deeply unprofessional, completely defeating the purpose of hiring a wedding planner.

To be very clear, this is not a full-service wedding planning company, despite how they market themselves. They only handle décor. All wedding planning and on-ground management during the actual wedding days was outsourced to another company, something that was never transparently disclosed to us at the time of signing.

IMPORTANT: The most serious issue needs to be highlighted upfront.
Her partner, Manish, behaved in an aggressive, threatening, and humiliating manner with us. Before our sangeet (which was the last event), he shouted at us in front of our guests, threatened to remove all décor unless immediate payment was made, and said: “If you don’t have any money, come to my car, I have 50 lakhs in cash. Take it.”
He refused to speak privately, creating a public scene that caused guests to step out of their rooms. It was extremely humiliating for the entire family. When he finally agreed to speak privately, he refused to acknowledge any mistakes and only wanted to collect his money and leave. His behaviour felt intimidating and goon-like, which no couple should ever experience at their wedding.

I was left in tears before my final function, and the stress affected my health so badly that I fell sick and had to be rushed to the hospital the next morning.

We had a two-day wedding, and Prerna Chhetri, the founder, did not show up at all. On Day 2, when serious issues arose with Manish, I called her 5–7 times—she neither answered nor called back. I have still not heard from her.

One month before the wedding, during a call to discuss the event flow, Manish did not know our wedding schedule. When questioned, he said:
“Ma’am, hum 50 shaadiyaan handle kar rahe hain, aur aapki sirf ek shaadi hai. Aap kaise expect kar sakte ho ki humein sab kuch yaad hoga?” This statement alone reflects their complete lack of accountability and professionalism.

Communication throughout the process was negligent. Calls scheduled by their own team were missed, messages went unanswered, and nothing progressed unless we followed up 3–7 times. My partner and I ended up managing most of the planning, coordination, and problem-solving ourselves.

This lack of communication extended to external vendors as well. Our videography team, a highly reputed team from Delhi, personally called us one week before the wedding to inform us that Prerna’s team had not been responding at all for coordination. When they finally did respond, the videography team informed us that the communication was rude and arrogant. As a result, vendors were forced to coordinate directly with us, adding immense stress in the final days.

The décor was not delivered as promised or approved. For example, the haldi décor was finalized in lavender, but what was executed was yellow, pink, and orange, with only the upholstery being lavender. When confronted, we were dismissively told, “Yaha toh yehi lavender hai.” The varmala stage was also not decorated as promised. The sangeet stage was another absolute disaster. What was promised and what was delivered were on extreme ends. Similar discrepancies occurred across the wedding, sangeet, and haldi functions. Only the carnival décor was delivered as promised. Additionally, the DJ booked by them disappeared immediately after the varmala, despite being instructed to play through the wedding event.

Despite explicitly requesting that all planning be closed at least 20 days before the wedding, approvals and decisions were pushed until the very last day, causing extreme stress.

We strongly urge couples to stay away from this team. They misrepresent their services, lack basic professionalism, and create unnecessary emotional distress during what should be the most important days of your life.

Zero Rating Service - Unprofessional behaviour by staff— whatever was the arrangement- weather it’s excellent or Gud.. remarks n review depends on ur staff behaviour - befooling and misguiding- Back Bitting and Miscommitment.. The Diaries team must apologise for Vague Promises and asking Guest to move 2-3km away to some other property @ Evening 7:30pm..