Information about Snapsoul
Snapsoul is a photography company based in Sainik Farms which is situated in South Delhi. It is an award-winning photography and cinematography company, which specialises in candid wedding pictures and engaging wedding films. It has a variety of interest in various fields of visual media and it pools all the experience and talent to create wonderfully brilliant, timeless images. Snapsoul has covered nuptials all over India, across a range of regional and religious backgrounds and has inspired all its clients with enchanting photos of bridal beauty, romance and ceremonial details.
Be it any pre-wedding, wedding or post-wedding functions, the professional team of Snapsoul puts their best efforts to capture all the unique and marvellous emotions of your ceremonies and present them in a magnificent album for you to treasure for a lifetime. They use high-quality lenses and along with their innovative ideas to capture all your wedding related ceremonies with the utmost perfection.
It has a range of services with experienced professionals to shoot your couple portraits, ceremonies and parties and post-wedding festivities. A customised wedding package offered by the team may include the following:
Snapsoul offers their services for many other occasions ensuring the best quality in terms of photos and services. The photos and videos will be delivered within a one-month time after your functions. They also specialise in covering other events and provide services like fashion photography, catalogue shoots and portraiture photoshoots. They aim to deliver maximum client satisfaction with their one-of-a-kind services.
From 1,50,000 to 8,00,000
Candid photography, cinematography, traditional photography
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Ruchika Singh , Married on 22/07/2018
Worst team ever - unprofessional, no value of emotions
Sent on 22/10/2018
Just like an excited 'to be married soon couple' we started searching for a good photographer for our wedding and came across Snapsoul as a reputed (so-called) brand name. I tried talking to various photographers and finally chose Snapsoul going by their market ratings and reviews. My wedding was on 22 JUly 2018 and I called Aditya Mohan in May 2018 for the booking. This guy talked to me for some time, took all details, I clearly mentioned to him that we were keeping it a small affair and there won't be many guests and it will be just 5-6 hours wedding. He quoted me a particular amount which was more than what other photographers quoted but I still agreed and confirmed the booking. He enquired about the venue of the wedding which was Lutyens at MG road and he suggested that I have a makeup artist at the venue only as they will click some pictures of same. I had to pay extra for the makeup artist to visit the venue. Post which, Aditya moved out of the picture and Rashi Mohan was allocated for future dealings. They were super quick to send a runner the next day for booking advance which I diligently gave. with a week remaining for the wedding, I was getting curious as to if they had a concept in mind for the teaser video of the wedding and to my astonishment, Rashi had not thought of anything due to which I suggested him of some things that I had in mind. She also told me that 4 team members will be present on the day of the wedding.
Anyway, the day approached and the team arrived at sharp at 5 pm at the venue. They started their job and to my surprise, they were 12-15 team members and not 4(you will know why I am mentioning the count soon). They did their job, took interviews and the strange part was that they refused to take some shots that I suggested ex: interviews of my nieces, pictures with my nieces/family, chunni shot, even a kiss on cheek shot with my husband). After the wedding, we were really excited to see the pictures. And Rashi delivered it much before the expected date. And this is when I realized, I should not have chosen this team at all.
1. The pictures were dark, non-edited with at least half of the pictures with eyes closed of me or my husband.
2. The brightness was not even touched upon.
3. There were no innovative poses
4. It looked as If they just collated all pics from different cameras and delivered to us.
I reached Rashi and told her of the issue and she uploaded a new dump in 2 days suggesting it was edited one, which actually did not have major change but I don't argue further and accepted the pictures as is.
Then came the video part. 3 months after our wedding, we were sent a link of a teaser which was made as if they had not even put ny minds/concept to it. It was vague with most of the clips where I or my husband were looking bad and was not as per the download that I had given to their team.
I had to invest a ful day to cut clips from full wedding video and compile them in a video and sent it to Rashi on watsapp, telling her what to put and what not to put. To add, she had requested for my choice of songs and I gave her 2 songs over WhatsApp, but to my astonishment, she never used any of them.
finally after too much back and forth, deletions, additions and spending some hours of mine into the teaser discussions, they delivered a video, the shots were again dark and non-edited. We again accepted it as were tired of doing so much back and forth.
I asked Rashi to share you tube link so that I can share it on my social media(this is a typical process that all photographers that I have seen follow). And you will not believe, she refused to do so and rather said that she can just upload on Vimeo. I argued her on this as the excuses given by her don't seem reasonable. She had told me that they were facing some licensing issue on youtube due to which they are unable to upload any video on it. And the next day, I see 3 videos uploaded by them back to back on their youtube channel. Seeing this, I reached Rashi and asked her how were those uploads possible.
AND SHE BLOCKED ME ON WATSAPP AS SOON AS I ASKED HER THIS QUESTION.
I found it really insulting and I reached Aditya and he had no clear answers and was rather defending Rashi throughout. He didn't even care to say a single sorry for their behaviour.
I dropped them an email to make some changes to full wedding video as one of the songs is going mute when I upload it on social media and I never got an edited version or even a response to email.
IMHO, this is one worst team that I have dealt with ever. I didn't get a good customer experience and I was rather insulted and I did not even get a good quality of pictures/videos. They made the best day of my life look the worst for me and something that I will never forget.
I managed to upload a video on my youtube channel - https://www.youtube.com/watch?v=xGzO77ewg5A
Also, I talked about a number of people that arrived as I had counted them as 4 in my full budget planning and I eventually ended up paying per plate cost for 12 people extra.
I do not recommend this team at all, there are much better local photographers who might not have a big website or brand name but for sure have much better talent and humbleness.
I have screenshots of all WhatsApp chats and emails to prove my point.
Snapsoul's real weddings
Promotions from Snapsoul
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