As an experienced reviewer, this is my first hand take on the store at Rajouri Garden, Delhi and everything that's wrong with it. There wasn't a lower rating available, else I'd have given it.

Service Quality

As a company bringing a new industry to life, the only differentiating factor can be service. And that foundational piece is not only missing here but there's no cognizance of it. There is no concept of customer regard or logic at the store. The service is pathetic at best and disrespectful at its worst. The credit goes to everyone from the store manager Ajay to customer care but especially the store manager who has no experience on how retail industry works or basic civic manners.

During multiple visits to the store, I saw people (middle aged aunties no less) fighting with the store manager who was asking for extra money for late delivery even though they confirmed on phone that it's fine, showing no consideration for covid at all.

Collection

Their collection is limited and apart from 5-10 pieces, it's sub-standard compared to others in the market. They are a sinking ship with no captain or oversight into operations.

Store Experience during Covid

The store has no one checking for temperature while entering nor any sanitization spray either.

Be prepared for absolutely no pleasantries, bad air quality, no ventilation or air conditioning at all. With a mask you'll end up sweating in winters like it's summer. And to top it off, no one will even offer water.

While there's delivery for online orders, it is absent if one makes the effort to go to the store with no sense or logic. The store even denied to take payment through cheque initially, which is a recognized form of payment.

All in all, avoid this store at any cost that you can. We did end up renting from here, but the one directly opposite has much well behaved staff and owners, any day.


In our particular case, we had to cancel a newly booked order due to covid in the family. The team showed no empathy towards that, instead were solely focused on how to extract as much money as possible. There was constant confusion between customer care and store team about what's available and what's not and a half an hour visit turned into a 3 hr harrowing experience.

While there's delivery for online orders, it is absent if one makes the effort to go to the store with no sense or logic. The store even denied to take payment through cheque initially, which is a recognized form of payment.

Additionally, efforts to reach out the CEO on instagram, inform her of the situation and ask for a resolution also went in vain. She never got back to us on anything.

All in all, avoid this place at any cost and buy/rent from elsewhere.

I have used the Flyrobe app multiple times and am happy with them but this time the fitting of the sherwani was not as good. I am sad that it happened on my wedding day

We had an awesome experience shopping from them. We regularly order stuff from here. They are really good and convenient. They have a really nice collection to choose from and they have a vast variety too!

The attire was amazing and the designs were great as well. The stitching and fitting was perfect and the quality of the attire was very good. The prices were very reasonable and all in all, it was a very good buy for us.

The lehenga was very nice overall and the quality of the attire was superb. The overall stitching and the fitting was amazing. The prices were very satisfactory overall. Great buy. Highly recommended.

Very irresponsible. Had to stay behind to get the refund back. Dress zip was broken. Had to manage in last minute.