Reviews of Soulmate Films

Reviews

• Love B. Sent on 26/04/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Good At Quality

  "Thrilled with the service provided by Soulmate Films Wedding Photographer! From the moment we met them, we knew they were the perfect choice for capturing our special day. They were professional, attentive, and incredibly talented. Our wedding photos are beyond beautiful; they truly capture the essence of our love and the joy of the day. I couldn't recommend them highly enough!"

  "Thrilled with the service provided by Soulmate Films Wedding Photographer! From the moment we met them, we knew they were the perfect choice for capturing our special day. They were professional, attentive, and incredibly talented. Our wedding photos are beyond beautiful; they truly capture the essence of our love and the joy of the day. I couldn't recommend them highly enough!"
• Silvi Sent on 26/04/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I'm glad you found the breakdown helpful! When it comes to selecting a wedding photographer, taking the time to thoroughly assess these factors can en

  I'm glad you found the breakdown helpful! When it comes to selecting a wedding photographer, taking the time to thoroughly assess these factors can ensure you choose someone who will capture your special day beautifully. If you have any more questions or need further assistance, feel free to ask!

  I'm glad you found the breakdown helpful! When it comes to selecting a wedding photographer, taking the time to thoroughly assess these factors can ensure you choose someone who will capture your special day beautifully. If you have any more questions or need further assistance, feel free to ask!
• Hime J. Sent on 28/12/2023
  1.2 out of 5 rating

  1.2
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Lack of professionalism, poor at photography

  It's surprising to see 110 5 star reviews for this team. I'm not sure if they pick and choose to treat some of their customers poorly and others better. They were very polite and responsive when we first contacted them, happy to send us portfolio samples etc and open to discussions. We had a small wedding and wanted to make sure candids are captured well. Almost every picture has random lights, photographer hands, fingers, across the edge of the frame. I'm not a professional photographer myself, but I take better pics with my phone.
  Their "edited" pics are simply pics with filters on them. I can use google or apple photos to do these myself. Nikhil harangued us to sit down for an interview even though he could see we were running late for the wedding and had precisely told him we want to get started on time. I know Indian weddings have tons of delays but the last thing we wanted was photographers to actively delay us even further.
  
  After the wedding they went radio silent. Nothing for 3-4 months. They never told us until 6 months later that they need someone to come drop a hard disk in their office in Gurgaon while we are Mumbai residents. WTF!!! Any inquiry into a follow up was responded with "kar rahe hai" followed by weeks of more radio silence. It's okay if they were delayed but they are very unprofessional with their communications.
  
  All of these things aside, this team is bad at what they do. There was one independent photographer at the wedding who took the most amazing pics! She was considerate and took shots from angles and lights that were flattering. If anyone reads this review, I'd say save your sanity even if they seem cheap which by the way, was 1 lakh in 2021. They are not professional by a huge margin. Go for someone who respects the fact that it's your wedding day and all that is left are the pictures and videos which shouldn't suck.

  It's surprising to see 110 5 star reviews for this team. I'm not sure if they pick and choose to treat some of their customers poorly and others better. They were very polite and responsive when we first contacted them, happy to send us portfolio samples etc and open to discussions. We had a small wedding and wanted to make sure candids are captured well. Almost every picture has random lights, photographer hands, fingers, across the edge of the frame. I'm not a professional photographer myself, but I take better pics with my phone.
  Their "edited" pics are simply pics with filters on them. I can use google or apple photos to do these myself. Nikhil harangued us to sit down for an interview even though he could see we were running late for the wedding and had precisely told him we want to get started on time. I know Indian weddings have tons of delays but the last thing we wanted was photographers to actively delay us even further.
  
  After the wedding they went radio silent. Nothing for 3-4 months. They never told us until 6 months later that they need someone to come drop a hard disk in their office in Gurgaon while we are Mumbai residents. WTF!!! Any inquiry into a follow up was responded with "kar rahe hai" followed by weeks of more radio silence. It's okay if they were delayed but they are very unprofessional with their communications.
  
  All of these things aside, this team is bad at what they do. There was one independent photographer at the wedding who took the most amazing pics! She was considerate and took shots from angles and lights that were flattering. If anyone reads this review, I'd say save your sanity even if they seem cheap which by the way, was 1 lakh in 2021. They are not professional by a huge margin. Go for someone who respects the fact that it's your wedding day and all that is left are the pictures and videos which shouldn't suck.

  Soulmate Films's reply:

  Hello ,
  
  Thank you for reaching out and bringing this matter to our attention. Upon reviewing our records, we have found no indication of providing services to an individual with your name or any associated address.
  
  We understand the frustration of receiving negative feedback, especially when it doesn't align with our client interactions. There may have been a misunderstanding or confusion with another photographer or vendor.
  
  We appreciate your feedback nonetheless and are committed to addressing any concerns raised by our clients, past or present. If you have any further questions or if there's anything we can assist you with, please feel free to reach out to us directly.
  
  Sincerely,
  Team Soulmate
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• Radhika Sent on 20/12/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent Service by Soulmate Films

  Easily the best experience with a photographer to date! Team is super personable and very talented at his craft. He made sure everyone was comfortable and enjoying the experience. Thanks Nikhil & Komal !

  Easily the best experience with a photographer to date! Team is super personable and very talented at his craft. He made sure everyone was comfortable and enjoying the experience. Thanks Nikhil & Komal !
• Jivesh Sent on 20/02/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wedding photographer

  Photography is a unique part of any wedding, they did well for me and my family. I always surprised when I see our wedding video we feel we are looking movies of a real hero.
  Thanks Nikhil Paul and team for this amazing experience.

  Photography is a unique part of any wedding, they did well for me and my family. I always surprised when I see our wedding video we feel we are looking movies of a real hero.
  Thanks Nikhil Paul and team for this amazing experience.
• Harshita D. Sent on 20/02/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wedding in pendamic

  We had a pandemic wedding and all our bookings were done last minute due to the scenario then .my husband had gone through Soulmate films work and he quite liked it so we thought of booking him.. even though I wasn’t sure because my past experiences with my engagement photographer wasn’t very good so I was quite sceptical and scared this time . But Nikhil and his team were way beyond excellent.. I wish I could rate him and his team not 5 but 5 million stars.. extremely professional and very friendly at the same time .. felt like our college friends were clicking us . Our pictures and videos turned extremely beautiful and truly magical .,par excellence.. specially our wedding video, the video captured our wedding in the true light. . Emotional, funny and so pure.. making us relive all those moments each time we see it. Can’t be grateful enough to them .. endless claps to the team 👏🏻👏🏻👏🏻👏🏻👏🏻

  We had a pandemic wedding and all our bookings were done last minute due to the scenario then .my husband had gone through Soulmate films work and he quite liked it so we thought of booking him.. even though I wasn’t sure because my past experiences with my engagement photographer wasn’t very good so I was quite sceptical and scared this time . But Nikhil and his team were way beyond excellent.. I wish I could rate him and his team not 5 but 5 million stars.. extremely professional and very friendly at the same time .. felt like our college friends were clicking us . Our pictures and videos turned extremely beautiful and truly magical .,par excellence.. specially our wedding video, the video captured our wedding in the true light. . Emotional, funny and so pure.. making us relive all those moments each time we see it. Can’t be grateful enough to them .. endless claps to the team 👏🏻👏🏻👏🏻👏🏻👏🏻
• Dhvani J. Sent on 21/06/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Outstanding team work

  Firstly thanks to team, “From start to finish Paul knew what we wanted. His photography is outstanding and we were overwhelmed with the results. Nikhil was not only the photographer at our wedding but also our guest & new friend. His photography & pictures were truly outstanding – I’m so glad he was part of our day.”

  Firstly thanks to team, “From start to finish Paul knew what we wanted. His photography is outstanding and we were overwhelmed with the results. Nikhil was not only the photographer at our wedding but also our guest & new friend. His photography & pictures were truly outstanding – I’m so glad he was part of our day.”
• Sarishti V. Sent on 21/06/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best experience with Soulmate films

  Nikhil Paul was brilliant! He was very attentive, nothing was too much trouble and he took some brilliant photos that we’ll treasure forever. He very reliably sent us the photos when he said he would and I can’t thank him enough for the great service. Thanks team

  Nikhil Paul was brilliant! He was very attentive, nothing was too much trouble and he took some brilliant photos that we’ll treasure forever. He very reliably sent us the photos when he said he would and I can’t thank him enough for the great service. Thanks team
• Sharang J. Sent on 21/06/2021
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Haven't received the photo album - 7 months and counting, paid 1.5L in advance

  Unfortunately, I selected soulmatefilms to cover my marriage. It has been 7 months, I have still not received my wedding album. Nikhil Paul and his team of con-men, gave one excuse after the other, but they never had any intention of delivering my photo album. Now they tell me that 10% of my payment is pending; because they know that I paid in cash, I have no proof of my payment. I do not expect to receive my album anymore. I hope this review helps people in selecting a more responsible photographer.
  
  Please save yourself from this team of scamsters; or if you end up selecting them, hope your experience is better.

  Unfortunately, I selected soulmatefilms to cover my marriage. It has been 7 months, I have still not received my wedding album. Nikhil Paul and his team of con-men, gave one excuse after the other, but they never had any intention of delivering my photo album. Now they tell me that 10% of my payment is pending; because they know that I paid in cash, I have no proof of my payment. I do not expect to receive my album anymore. I hope this review helps people in selecting a more responsible photographer.
  
  Please save yourself from this team of scamsters; or if you end up selecting them, hope your experience is better.
• Sharang J. Sent on 21/06/2021
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  7 months and counting, still not received my photo album, Paid 1.5L advance

  Unfortunately, I selected soulmatefilms to cover my marriage. It has been 7 months, I have still not received my wedding album. Nikhil Paul and his team of con-men, gave one excuse after the other, but they never had any intention of delivering my photo album. Now they tell me that 10% of my payment is pending; because they know that I paid in cash, I have no proof of my payment. I do not expect to receive my album anymore. I hope this review helps people in selecting a more responsible photographer.
  
  Please save yourself from this team of scamsters; or if you end up selecting them, hope your experience is better.

  Unfortunately, I selected soulmatefilms to cover my marriage. It has been 7 months, I have still not received my wedding album. Nikhil Paul and his team of con-men, gave one excuse after the other, but they never had any intention of delivering my photo album. Now they tell me that 10% of my payment is pending; because they know that I paid in cash, I have no proof of my payment. I do not expect to receive my album anymore. I hope this review helps people in selecting a more responsible photographer.
  
  Please save yourself from this team of scamsters; or if you end up selecting them, hope your experience is better.

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