Gaurav B. Sent on 27/06/2023
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Quality of service
1.0 out of 5 rating
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Response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Disappointed with Lack of Support
*Disappointed with Lack of Support*
I recently had a disheartening experience with Symphony Banquet, which has left me feeling compelled to share my disappointment. Last year, I made a booking for an event on August 14, 2022, and paid a substantial advance of 25,000 rupees. Unfortunately, due to a critical situation involving my son, I had no choice but to cancel the program.
Hoping for understanding and support, I visited Symphony Banquet for my son's first birthday celebration and requested an adjustment of the previous advance payment. However, to my dismay, the banquet staff denied my request, claiming that adjustments could only be made for bookings of at least 5 lakh rupees.
I was taken aback by this response, as I had previously been assured that adjustments could be made. The lack of flexibility and understanding demonstrated by the staff is highly disappointing. It is disheartening to see a business that does not value its customers' needs and circumstances.
As a result of this experience, I cannot recommend Symphony Banquet to others. Their refusal to accommodate my request has left a bitter taste in my mouth. When choosing a banquet venue, it is crucial to find one that values its customers and prioritizes their satisfaction. Unfortunately, Symphony Banquet fell short in this regard.
I hope that my review serves as a warning to others who may be considering booking an event at Symphony Banquet. It is essential to find a venue that understands and supports its customers during both joyous and challenging times
*Disappointed with Lack of Support*
I recently had a disheartening experience with Symphony Banquet, which has left me feeling compelled to share my disappointment. Last year, I made a booking for an event on August 14, 2022, and paid a substantial advance of 25,000 rupees. Unfortunately, due to a critical situation involving my son, I had no choice but to cancel the program.
Hoping for understanding and support, I visited Symphony Banquet for my son's first birthday celebration and requested an adjustment of the previous advance payment. However, to my dismay, the banquet staff denied my request, claiming that adjustments could only be made for bookings of at least 5 lakh rupees.
I was taken aback by this response, as I had previously been assured that adjustments could be made. The lack of flexibility and understanding demonstrated by the staff is highly disappointing. It is disheartening to see a business that does not value its customers' needs and circumstances.
As a result of this experience, I cannot recommend Symphony Banquet to others. Their refusal to accommodate my request has left a bitter taste in my mouth. When choosing a banquet venue, it is crucial to find one that values its customers and prioritizes their satisfaction. Unfortunately, Symphony Banquet fell short in this regard.
I hope that my review serves as a warning to others who may be considering booking an event at Symphony Banquet. It is essential to find a venue that understands and supports its customers during both joyous and challenging times
