Reviews of La Fortuna Banquets
La Fortuna Banquets
Mayapuri - Naraina, West DelhiReviews
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![Prateek]()
Prateek Sent on 30/06/2026Don't even recommend this banquet to your enemy
If customer satisfaction were measured by how quickly payments are collected, this banquet would undoubtedly be a five-star establishment. Unfortunately, hospitality is measured by a few other things as well.
I booked this venue for my sister's Mehndi Night on 20 June 2026, expecting a professionally managed event. What I received instead was a masterclass in how not to run a banquet.
The function was scheduled to begin at 7:00 PM. By that time, basic arrangements such as drinking water, ice, and snacks were still not ready. Every small requirement had to be chased, followed up on, and reminded multiple times. Rather than hosting my guests and enjoying the celebration, I found myself managing the banquet staff. It was almost as if the venue expected customers to bring their own event manager along with the booking amount.
The air conditioning deserves special recognition. Despite repeated complaints, it barely functioned throughout the evening. Instead of resolving the issue, the owner decided to perform what can only be described as a live science demonstration. Presenting himself as the "technical manager," he escorted me to the service area to explain the difference between 42°C and 22°C. While the lesson in temperature theory was fascinating, my guests were more concerned with the actual temperature inside the banquet hall.
The liquor license situation was equally impressive. We obtained the license as instructed and shared it with the banquet before the event began. Yet throughout the evening, multiple staff members approached us asking to see the same document. Curiously, each verification seemed to include helping themselves to a drink, despite the bar not even being operational at the time. It was perhaps the most frequently inspected liquor license in the history of private events.
The Captain, whose role presumably involved supervising operations, was largely unavailable whenever assistance was needed. Finding him became something of a treasure hunt. Unfortunately, unlike a treasure hunt, there was never any reward at the end.
The biggest surprise came with the DJ. We were provided written confirmation that the music could continue until 12:30 AM. Apparently, written commitments at this venue are merely decorative. The DJ was abruptly shut down at 10:30 PM without warning. Calls to the management went unanswered, and no explanation was provided.
Not content with ending the music early, the venue also switched off the air conditioning around 11:30 PM. By this point, all senior staff had seemingly vanished. The office was locked, management phones were unanswered, and the property appeared to have been left entirely in the hands of labour staff. It was remarkable to witness a business effectively clock out while its customer's event was still in progress.
Perhaps the most honest feedback came from a junior staff member who casually remarked, "Yaha to aise hi hota hai. Ek baar jo function kar le, phir se nahi aata yaha." I appreciate the transparency. It's rare to see an employee summarize the customer retention strategy so accurately.
Finally, a special mention for the General Manager, Mr. Rajinder Bhyana. During the sales process, he demonstrated exceptional responsiveness and commitment. Once the payment was received, however, those qualities disappeared with remarkable efficiency. Calls were ignored, concerns were unaddressed, and accountability was nowhere to be found. It was almost impressive how quickly customer service ended once the transaction was complete.
In summary, if your goal is to spend your event personally supervising water service, tracking down staff, negotiating for functioning air conditioning, enforcing written commitments, and searching for missing management personnel, then this venue is perfectly equipped to deliver that experience.
For everyone else looking to celebrate an important occasion with peace of mind, I would strongly recommend looking elsewhere.
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![HYBRID]()
Hybrid Sent on 20/02/2026Very very bad service staff and owner both are chor
19-02-2026 Ko sister ki marriage ke liye 1st floor book kiya tha lekin jaise programme start hua hi tha 20 minute bad naan roti gulab jamun sab ke sab khatam ho rakhe thy staff or manager ko kai bar bola lekin koi refill karne ko taiyar nahi hote aur aapke relative bina khana khaye plate weist karte hai aur bad me manager aur owner bolte hai aapke pass to plate hi nahi hai khana to pura hai *******AGAR KISI KO APNI BEJJATI KARVANI HAI TO YEAH BANQUTE BOOK KARE***last me staff or owner ladai karke POLICE bhi bula lete hai kripya in kutto ka banquet book na kare SABSE REQUEST HAI -
Om Singh Sent on 06/09/2025
Go there is you want to spoil functions. They are goon, money minded people and always insist on cash payment. Their food and service is disastrous. Yesterday threw birthday party for my son but ended in Mayapuri Police Station. We had to call PCR for redressal of our grievance. As the Police reached, everyone from run away.No one from management available to sort problem except a junior staff who was not in position to make decisions. A1 banquet Management already told me about their mismanagement but I thought it is a business rivalry but they are right.I admit my mistake that I selected this wrong place for party. Chor hain. JINKO ACHCHI SERVICE MILI HAI, they all are luckey.
They are money minded people, please don't recommend this banquet hall to anyone except enemies. -
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![Ramanpreet]()
Ramanpreet Sent on 28/08/2025pathetic banquet hall
Poor management, food is tasteless, A/c not working even after complaint, Staff and management are not responding to any complaint. don't book for any party. -
![Shubhra]()
Shubhra Sent on 29/05/2025great experience
its very good. good service. great space. excellent food. would totall recommend to everyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -
![RAJESH]()
Rajesh Sent on 22/04/2025Very pathetic food and service and they don't feel guilty
We have a wedding on 19th April, and that day we face the so many issues regarding food, service, man power, hygine etc. After our so many follow ups they don't react and also not feel guilty. Hygine is a very big issue pasta kept on floor and there was a big issue for man power -
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